Our Office
FAQs
Frequently Asked Questions
Have questions? We’ve answered the most common ones to help you get started with WashPass in no time.
WashPass is a UK-based app that connects car owners with trusted, high-quality car wash providers. It makes it easy to discover verified locations, compare services, access exclusive discounts with credits, and book in just a few taps.
WashPass serves two groups: car owners looking for convenient, reliable car washes and small-to-mid-sized car wash operators who want digital visibility, bookings, and customer insights.
Download the app, create an account, and you’ll be able to browse nearby locations, view services and prices, and top up credits to book instantly.
Each WashPass credit is worth £0.50. You purchase credits in the app and use them to pay for services. Prices are shown in pounds and converted to the equivalent number of credits at checkout.
Yes. You can store a payment method in the app and use it to top up credits or pay any remaining balance at checkout.
Credit expiry is defined in our Terms of Use. Check the latest policy in the app or on the website for expiry details.
Browse locations, select a service, choose a time slot, and pay with credits at checkout. Your booking status updates in real time.
Use the search and filter options to refine by service, price, distance, rating, and opening hours. If you still can’t find what you need, you can contact support for help.
You can browse locations and services without an account, but signing up is required to book, manage credits, and access personalized features.
- Access a growing base of customers booking through the app
- Simple onboarding and management of profiles, services, staff, and locations
- Real-time bookings, calendar views, and status updates
- Marketing tools for promotions and loyalty programs
- Data insights on bookings, popular services, and peak times
- Clear payout processes and simplified payments
Businesses can apply through the app or website, complete verification, set up their profile and services, and start receiving bookings as soon as they’re approved.
We verify locations, publish detailed service information, and enable reviews and ratings. Ongoing monitoring helps maintain high standards and protect customers.
Prices are shown in pounds when you browse and at checkout. The amount is converted to credits based on the current credit value (£0.50 per credit) and deducted from your balance.
Yes. Members receive exclusive credits-based discounts and promotions when booking eligible services.
WashPass aims to cover many locations across the UK, with continuous expansion. Availability may vary by region as we onboard more providers.
We follow industry-standard security practices and comply with applicable data protection laws to protect your information.
You can reach support via in-app chat, email, or our official support portal. We’re here to help with bookings, payments, and any account questions.
You can manage bookings in the app, request support, or start a dispute if needed. We aim to resolve issues promptly and fairly.